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Fortinet Technical Support Engineer United States, California, Sunnyvale
Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and analysis of packet trace information. Recommend actions based on analysis. Installation and configuration...
Maximize your go to market team’s potential What sets top performers apart? Which deals have the most risk? Which messages resonate with your buyers? Get a demo to see how...
Maximize your go to market team’s potential What sets top performers apart? Which deals have the most risk? Which messages resonate with your buyers? Get a demo to see how...
Working knowledge of Windows server and client technology, ideally supportingweb applications and services. VMWARE ESXI / Vcenter v7. Wireshark. Experience in creating, modifying and running databases queries (MS SQL and...
Job CategoryJob DetailsJob DutiesTelecommuting is an option.Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years...
Advanced troubleshooting on the full range of Fortinet products. Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and initial analysis of packet...
Maximize your go to market team’s potential What sets top performers apart? Which deals have the most risk? Which messages resonate with your buyers? Get a demo to see how...
Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and analysis of packet trace information. Recommend actions based on analysis. Installation and configuration...
The role of a technical support engineer is a key one in the tech industry, as they are the people who ensure that technology systems and products are operating properly, and providing customers with the best service possible.
As a technical support engineer, you will be in charge of troubleshooting and debugging software, hardware, and network problems. Your main responsibility will be to ensure our customers receive efficient and effective technical support. To do this, you will need a comprehensive understanding of the company’s products and services. Not only must you have expertise in understanding and troubleshooting issues, but you must also possess excellent communication and customer service skills, as you will be interacting with a variety of customers on a daily basis.
You must also be able to design and develop tools and applications to help customers with their technical issues. You will also be required to produce timely and accurate reports to track system performance and suggest ways to improve operational efficiency. Additionally, you must have a deep knowledge of the company’s systems, hardware, and software and be comfortable working in a fast-paced environment to meet deadlines.
If you are an IT professional who is passionate about troubleshooting and providing superior customer service, then the technical support engineer role is perfect for you. With the right combination of technical knowledge, problem-solving skills, and customer service aptitude, you can solidify your place in the tech industry. So, if you are interested in proving yourself as a valuable asset, present your skills and experience on Expoint, the most trusted platform for tech professionals.